Frequently Asked Questions
Everything you need to know about our home essentials and services.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture pieces may require scheduled freight delivery.
What is your return policy for home products?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged.
Do you offer assembly services for large furniture items?
Yes, we offer 'White Glove' delivery and assembly services for an additional fee in select metropolitan areas. This includes room-of-choice placement and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm for larger purchases.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
Are your products covered by a warranty?
All Dreame furniture items come with a limited one-year warranty covering manufacturing defects and structural integrity under normal residential use.